Your data

Delete your Wenbrook account

Last updated: August 2026

This page explains how to delete your account in Wenbrook Family and Wenbrook Admin, both published by Cinolla Software Limited, and exactly what is removed when you do.

Wenbrook Family (for parents and carers)

You can delete your account from inside the app at any time:

1. Open the Account tab.
2. Scroll to Delete account.
3. Confirm when asked. Deletion is immediate and cannot be undone.

Your sign-in is your email address, so deleting your account covers every club you belong to on Wenbrook — not just the one you happen to be viewing.

Wenbrook Admin (for club staff)

1. Open Settings.
2. If you are a staff member, choose Delete my account to remove your own login.
3. If you are the club's account holder, either transfer ownership to a colleague first, or choose Close club to delete the club and every staff login belonging to it.

What is deleted

When you delete a Wenbrook Family account we remove:

• your name, email address, phone number and address;
• each child's name, date of birth, medical notes, dietary notes and photo & filming consent choice;
• your emergency contacts and authorised pickup people;
• your sign-in credential — any session on any device stops working straight away.

Closing a club from Wenbrook Admin deletes the club's records and the sign-in credentials of everyone on its team.

What is kept, and why

Clubs keep their attendance registers and payment records, with the personal details stripped out. A club needs these for its own accounting and safeguarding obligations, and after deletion they no longer identify you or your child. We keep them for as long as the club requires them for those purposes.

Deleting your account does not cancel any separate agreement you have with a club, and it does not refund fees already paid. If you owe a club money, or a club owes you, settle that with them directly first.

If you can't sign in

Email support@wenbrook.uk from the address on the account and ask us to delete it. We will confirm the request is genuine before acting, and complete it within 30 days.

For everything else we do with personal data, see our Privacy Policy.